You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Brevard Bikes we will likely cover the cost of the return shipping.
Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.
Before a return is sent, the customer must have written approval of said return from Brevard Bikes. If a customer sends a return without the written consent of Brevard Bikes, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Approved returns have their choice of store credit, exchange, or refund.
Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.
Items that have been physically damaged, or show signs of use and wear may be subject to a 25% restocking fee.
Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.
Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.
Refused Items: If it's the fault of Brevard Bikes, you will be fully credited and or items will be reshipped at our expense.
NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.
To make sure your order is shipped quickly and arrived quickly, Cancellations can be made within 24 hours starting from the time of the order is confirmed. Any order that gets canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + up to a 25% restocking fee as well.