FREE SHIPPING for all bikes over $200 to any address in the continental United States via FEDEX.
SHIPPING FOR BIKES:
Bikes will be shipped within 5 to 10 business days, typically between 24-48 hours of the purchase.
SHIPPING FOR ACCESSORIES:
We source high quality products, and to do that we work with suppliers from around the world. The suppliers we work with typically will ship items out within one to five business days from the time you place your order. As soon as your item ships you will receive a tracking number that will allow you to know exactly where your order is in our shipping process. With the current delays due to the COVID pandemic, it takes 10 to 20 days for your items to arrive.
Once the item been shipped, you will receive the tracking number immediately to the email provided to us during checkout.
For orders to Alaska, we can arrange shipping using a freight service or refer you to a local dealer.
WHO SHIPPED MY PRODUCT & IS THE SHIPMENT INSURED?
Most of the time, FedEx Ground Service will be used to ship your order. Except for larger orders which may be shipped by a trucking freight service.
Your shipment is fully insured against liability of damage. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf and work with you to find a resolution to the issue as best as we can.
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If for some reason your item happens to be out of stock or on backorder, we will reach out to you via e-mail to either refund the order or ship a similar product upon request.
You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Brevard Bikes we will likely cover the cost of the return shipping.
Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.
Before a return is sent, the customer must have written approval of said return from Brevard Bikes. If a customer sends a return without the written consent of Brevard Bikes, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Approved returns have their choice of store credit, exchange, or refund.
Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.
Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee.
Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.
Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.
Refused Items: If it's the fault of Brevard Bikes, you will be fully credited and or items will be reshipped at our expense.
NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.
To make sure your order is shipped quickly and arrived quickly, Cancellations can be made within 24 hours starting from the time of the order is confirmed. Any order that gets canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + up to a 25% restocking fee as well.