STANDARD LIMITED WARRANTY

Brevard Bikes warrants every new Brevard Bikes electric bicycle to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.

This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from Brevard Bikes or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized Brevard Bikes dealer and photo/video evidence of the defect are required to receive the warranty support.

What is covered by this warranty?

Brevard Bikes Bikes warrants every new Brevard Bikes product against defects in material and/or workmanship as follows:

Limited ONE (1) Year Components Warranty

Brevard Bikes electric bicycle: frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware;

Limited SIX (6) Month Lithium-Ion Battery

Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for a SIX (6) month period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, misuse, normal wear or water damage.

Limited 30 Days Full Replacement Warranty

If an Brevard Bikes product is not working properly because of a major manufacturer defect within the first 30 days of original purchase, Brevard Bikes Bike will repair or replace any defective product at its sole option and expense upon determining whether the damage, failure, or loss is due to a major manufacturer defect. Brevard Bikes will first issue replacement parts for a reasonable number of tries (as determined by Brevard Bikes). If the product does not function properly after the parts replacement attempts, Brevard Bikes will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement parts.

Brevard Bikes reserves the right to charge 25% of the product price in case the original product is returned in a bad manner, with the insufficient protective material, not in accordance with the instructions provided by Brevard Bikes, or shows signs of excessive use, neglect, dirt, dust. A full replacement product will be issued only after such fee is paid in full.

Limited 7 DAYS Shipping Damages Coverage

Brevard Bikes will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented on the bill of lading and reported to the dealer or Brevard Bikes within the first 7 days after delivery. It is the customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete.

What is NOT covered by this warranty?

• Brevard Bikes product without presented proof of purchase from an authorized Brevard Bikes dealer AND photo/video evidence of the defect;
• Brevard Bikes product purchased from an unauthorized Brevard Bikes dealer;
• Brevard Bikes product with an expired warranty period;
• Brevard Bikes product transferred to a subsequent purchaser or owner;
• normal wear and tear (scrapes, scratches, etc.);
• consumables (components that are subject to a short life and periodic replacement due to their functions including, but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other lubricants);
• assembly or tune-up fees;
• costs associated with inspection, labor, packaging material, shipping of warranted products;
• damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;
• damage or defects resulting from an attempted repair unless performed by an authorized Brevard Bikes Dealer with Brevard Bikes’s knowledge and approval;
• damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances).

How to obtain warranty support?

Step 1

Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery voltage, motor wattage).

Step 2

Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized Brevard Bikes Bike dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.

Step 3

If the issue is deemed as manufacture defect in materials and/or workmanship, please have your dealer contact Brevard Bikes to begin warranty process. Brevard Bikes shall repair or replace parts that are found by Brevard Bikes to be defective and covered by the limited warranty.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Brevard Bikes reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of Brevard Bikes and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.

Terms of warranty published on the Brevard Bikes Website are considered current and controlling when a warranty claim is made. In no event shall Brevard Bikes Bikes be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Brevard Bikes reserves the right to refuse any warranty claim.